DetailCar

Terms & Conditions

Last updated: 16 May 2026

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the website operated by DETAILCAR FRANQUICIAS, S.L. (“DetailCar”, “we”, “us”) at detailcar.es and any associated sub-domains, mobile applications, or booking platforms (collectively, the “Platform”).

DETAILCAR FRANQUICIAS, S.L. holds CIF B98355530, has its registered office at Calle Bello 9, Bajo Izquierda, 46024 Valencia, Spain, and is registered in the Registro Mercantil de Valencia (Tomo 9345, Libro 6627, Folio 114, Hoja V-144277, Inscripción 1ª).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Definitions

  • “Customer” — any individual who creates an account, makes a booking, or uses the Platform.
  • “Centre” — an independently operated DetailCar franchise location.
  • “Services” — car detailing and related services offered by a Centre and booked through the Platform.
  • “Booking” — a confirmed reservation for one or more Services at a specific Centre, date, and time.

3. Account registration

To make a Booking you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or are used for fraudulent purposes.

4. Bookings

4.1 How bookings work

When you book a Service through the Platform, you enter into a contract directly with the Centre providing the Service. DetailCar acts as an intermediary platform that facilitates the booking and payment process.

4.2 Confirmation

A Booking is confirmed when you receive a confirmation email or SMS with a booking reference number. Until confirmation, no contract exists between you and the Centre.

4.3 Accuracy

You are responsible for providing accurate vehicle details (make, model, size) when booking. If the vehicle presented differs materially from what was booked, the Centre may adjust the price or decline the service.

5. Pricing & payment

5.1 Prices

All prices displayed on the Platform include VAT (IVA) at the applicable Spanish rate unless otherwise stated. Prices may vary between Centres and are set by the individual franchisee.

5.2 Payment

Payment is processed securely via Stripe at the time of booking. We accept major debit and credit cards. Full payment is required to confirm a Booking unless the Centre offers pay-on-site options.

5.3 Quotes

Some Services (e.g. PPF) are quote-based. The quote provided by the Centre is valid for 14 days unless otherwise stated. Final invoicing occurs after the Service is completed.

6. Cancellations & refunds

6.1 By the Customer

A Booking made online may be modified or rescheduled free of charge up to 24 hours before the scheduled appointment, subject to availability at the Centre.

If you cancel a Booking, a cancellation fee of 25% of the Service price applies. The remaining amount is refunded to the original payment method within 5–10 business days.

6.2 By the Centre

If a Centre cancels a Booking (e.g. due to staff absence or equipment failure), you will receive a full refund or may reschedule at no additional cost.

6.3 Vehicle collection

Centres provide an approximate completion time for each Service. If a vehicle is not collected before the Centre closes, the Customer may be liable for any additional costs arising from the vehicle remaining on the premises.

7. Service delivery

7.1 Responsibility

Services are performed by the Centre, not by DETAILCAR FRANQUICIAS, S.L. Each Centre is an independently owned and operated franchise. DetailCar facilitates the booking and payment but is not the direct service provider.

7.2 Vehicle condition

Centres take reasonable care of your vehicle while it is in their possession. However, they are not liable for pre-existing damage, mechanical faults, or items left inside the vehicle.

7.3 Complaints

If you are not satisfied with a Service, please raise the issue with the Centre directly on the day of service, in writing. If the matter is not resolved within 21 days, you may escalate it to the municipal consumer office (OMIC) or the consumer authority of your autonomous community. You may also contact DetailCar at administracion@detailcar.es and we will assist in mediating the dispute.

8. Loyalty programme

DetailCar may offer a loyalty programme with points, rewards, or discounts. Specific terms for the loyalty programme will be published separately. Points have no cash value and may be modified or discontinued at our discretion with reasonable notice.

9. Intellectual property

All content on the Platform — including text, images, logos, design, and software — is owned by or licensed to DETAILCAR FRANQUICIAS, S.L. and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works without our written consent.

10. Prohibited use

You agree not to:

  • Use the Platform for any unlawful purpose.
  • Attempt to gain unauthorised access to our systems.
  • Scrape, crawl, or extract data from the Platform without permission.
  • Submit false bookings or fraudulent payment information.
  • Impersonate another person or entity.
  • Upload malicious code, viruses, or harmful content.

11. Limitation of liability

To the maximum extent permitted by law, DETAILCAR FRANQUICIAS, S.L. shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Platform or Services. Our total liability for any claim shall not exceed the amount you paid for the specific Booking in question.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Third-party services

The Platform may contain links to or integrations with third-party services (Stripe, Google Maps, Calendly). These are subject to their own terms and privacy policies. DetailCar is not responsible for the content, accuracy, or practices of third-party services.

13. Modifications

We may update these Terms at any time. Material changes will be communicated via email or a notice on the Platform at least 30 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance.

14. Governing law & jurisdiction

These Terms are governed by the laws of Spain. Any disputes shall be submitted to the Courts and Tribunals of Valencia, Spain, without prejudice to your right as a consumer to bring proceedings in the courts of your habitual residence within the EU.

You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact

For questions about these Terms, contact us at marketing@detailcar.es, by phone at +34 961 059 959, by WhatsApp at +34 615 837 162, or write to:

DETAILCAR FRANQUICIAS, S.L.
Calle Bello 9, Bajo Izquierda
46024 Valencia, Spain